Refund/Return Policy

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or defective, please contact Customer Support immediately. We will offer to exchange or refund once the item has been returned to us.

Refunds are contingent upon inspection of item(s) once we receive it.

** WE DO NOT ACCEPT CANCELLATIONS ON CUSTOM CAGES UNLESS THEY ARE REQUESTED WITHIN 3 BUSINESS DAYS FROM TIME OF ORDER

** WE DO NOT ACCEPT RETURNS OF ANY SUPPLEMENTS, FEEDS OR MEDICATIONS

Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Please send an email to the address below with your contact information, your order number, what you are returning and reason. We will reply with a return authorization number. This return authorization number needs to be written on a copy of your order, placed in the package that you return to us.

Customer is responsible for all shipping costs if seller is not at fault.